Shipping & Delivery
How long does shipping take?
We offer express shipping worldwide. Orders are typically processed within 1-2 business days. Delivery times vary by destination: 2-4 business days for Europe, 3-5 business days for North America, and 5-7 business days for other international destinations.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. All applicable customs duties and taxes are calculated at checkout for a seamless delivery experience.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package directly in your account under Order History.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. All items must be in their original condition and packaging.
How do I initiate a return?
You can start your return process on our Returns page. Alternatively, contact our customer service team with your order number to receive return instructions and a prepaid shipping label (where available). Refunds are processed within 5-7 business days of receiving your return.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact us to arrange an exchange for a different size or color.
Product Authenticity
Are all products authentic?
Absolutely. We guarantee 100% authenticity on all designer items. Every piece is sourced directly from authorized distributors and brand partners.
Do items come with authenticity certificates?
Select luxury items include original authenticity cards, certificates, and branded packaging as provided by the designer.
Sizing & Fit
How do I find my size?
Each product page includes detailed size guides specific to the designer. Sizing may vary between brands, so we recommend consulting the individual size chart for each item.
What if I'm between sizes?
Our customer service team is happy to provide personalized fit advice. Feel free to contact us with your measurements for recommendations.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and processed through secure payment gateways.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details.
Care Instructions
How should I care for my luxury items?
Each product includes specific care instructions on its label. Generally, we recommend professional dry cleaning for delicate fabrics, proper storage away from direct sunlight, and using dust bags for leather goods and handbags.
Do you offer repair services?
While we don't offer in-house repairs, we can recommend authorized service centers for specific designer brands. Please contact us for assistance.