Returns

We want you to love every piece from your Monogram Outlet purchase. If you need to return an item, please complete the form below and our team will assist you with the process.

Return Policy:
Items must be unworn, unwashed, and in original condition with all tags attached. Returns must be requested within 14 days of delivery. Due to the nature of our luxury partnerships, all returns are reviewed on a case-by-case basis.

Please fill out the return request form below:

Once we receive your request, our team will review it and contact you within 1-2 business days with next steps.

If the return is due to an error on the Owner’s part, return shipping costs will be fully covered. In all other cases—including change of mind, refusal to pay customs duties, or failure by the client to respond to courier delivery attempts—the following charges will be deducted from the refund:

  • Transportation fees (two-way shipping)
  • Reimportation/customs clearance fees
  • 4% payment processing fee based on the total order value
The Owner is not liable for any losses, damages, or delays arising from circumstances beyond its control, including but not limited to force majeure events.

For questions about returns, please contact us at contact@monogram-outlet.com